Things to Do . . .

• Be professional! Treat EVERYONE with respect.
• Stay in Character at all times.
• Stay an arms length away from customers - if possible.
• Memorize house floorplan and exits.
• Learn emergency plans and locations of fire extinguishers.
• Look for guests who need help.
• ONLY drop character when helping a guest in an emergency.
• Report dangerous guests immediately.
• Work with other actors in your area.
• Get permission from Cast Leader to change assignments.
• If needed, arrive early for makeup and wardrobe.

Things to Don't . . .

• Do not touch or chase guests!
• Do not block guest's forward progress.
• Do not over-scare - especially little ones!
• Do not go outside of your event in costume.
• No Smoking, Drugs, or Alcoholic beverages!
• Do not leave any actor area unstaffed.
• Do not use abusive or foul language.

In an Emergency . . .

• Remain calm and in control.
• Notify Safety Manager IMMEDIATELY !
• If the Emergency System is activated, evacuate guests immediately, THEN go to designated assembly area.
• Never announce a problem to guests, blame everything on "Technical Difficulties"

Dress:

• !! Black Clothes and and Shoes are REQUIRED !!
  Wear comfortable, (warm!) casual dress. No visible logos or pictures. Long sleeve shirts preferred. No shorts (too cold!). Avoid jeans (they glow under blacklight!). Plan to dress warmly, October nights do get chilly! Dressing in layers is best to keep yourself comfortable. Remember, your position may be inside, or outside, or both!
  
• A great source for inexpensive clothing is yard sales, the Goodwill, or Salvation Army stores. Remember, all you need is simple black clothing, it will be covered over with your costume!

No Shows:

• Each Cast Member is important to our success!
  Each and every position is crucial to the show and must be staffed every night. If you can not attend on a night you have signed up, you must arrange for a replacement to work in your place. A replacement must be a trained Cast Member. We must be notified of any staff changes no less than 6 hours before opening. If a Cast Member is a "no show" with no alternate arrangements, accumulated pay is reduced by half, and all bonuses are forfeited.
  
• When you sign up for the season, be sure you can work the nights you tell us. Our staff schedule is built from your requests, and we depend on you knowing what nights you can be in the Cast.
  
• Each position has special needs. A missing Cast Member may cause several positions to change at the last minute, causing a lot of frustration for Hacker House Cast Members who will have to cover for the missing person, and may keep our guests from getting the best show possible.
  
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