Training Procedures for New Site Operators

I. Introduction

• Tour facility
• Explanation of the experience offered to a customer as they come into the center, purchase a game, hear an orientation, etc. (This can be omitted if the persons are well versed and knowledgeable of the laser tag industry.)
• Introduction to the backgrounds of the various individuals who shall be conducting the training throughout the week.
• Handout of all written manuals and material for them to read in the evening.
• Stress the importance of becoming very familiar with the packs and their care.
• Play laser tag at least once. (This can be omitted if the persons have played Intersphere equipment many times before.)

II. Pack Introduction

• Explanation of how the system works between the packs, wall units, and main computer and modem.
• Demonstrations on how the packs should react when all things are running normally.
• Demonstration on taking the pack and gun apart and describing each individual part and their function(s).
• Assist in putting the disassembled pack and handset back together.
• Demonstration of the pack diagnostics that should be run everyday.
• Demonstration of the parts inside of the Charger and Wall Unit.
• Running over the various common problems that can happen and quick fixes to remedy them.

III. Briefing Introduction

• Demonstrations of various briefing styles.
• Going over the briefing outline to show what must be said in the end for an effective briefing.
• Initial practice of briefing one another.

IV. Software

• Introduction to Win 95.
• Explanation of the file structure where the LaZerware files are found on the computer.
• Explanation and demonstration of the Log and Password files.
• Explanation and demonstration of the Playgame.exe.
• Explanation and demonstration of the Editgame.exe.

V. Gatemaster Introduction (if facility is using Gmaster)

• Explanation and demonstration of all Gatemaster functions.

VI. Hands on Experience

• Shadowing crewmembers as an arena marshal, briefer, and front desk worker.
• Working the actual positions of all crew members while watched by a certified crewmember.
• Every morning, doing the pack diagnostics while being observed and then doing the repairs as needed while being assisted.

VII. Management

• Hiring and firing crewmembers, and keeping the good ones.
• Structure of management.
• Breakdown of expected expenses and revenues.
• Cash and deposit procedures.
• Scheduling procedures.
• Marketing ins and outs
• Leagues and Memberships.
• Music choices.
• Arcade tips and procedures.
• Security
  

©2000 Intersphere Laser games / Request Additional Information / Comments and Questions to info@lasertag.com